Terms and Conditions

1. About Appointment Solutions, LLC

Appointment Solutions, LLC ("we," "us," or "our") is a California limited liability company headquartered at 23 Corporate Plaza Dr., Ste. 150-88A, Newport Beach, CA 92660-7908. We provide a nurse-led, technology-driven healthcare appointment scheduling platform that allows individuals and families to request, confirm, and manage medical appointments via text message and our online portal.

"You" or "User" refers to any individual or entity that accesses or uses the Services. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Account Registration

To access the Services, you must create an account by providing accurate and complete information including your name, email address, and contact details. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to keep your account information current and accurate at all times. We reserve the right to suspend or terminate accounts where information is found to be false, incomplete, or outdated. You may not create a new account if a previous account was terminated for a violation of these Terms.

3. Description of Services

Appointment Solutions, LLC provides a scheduling concierge service that contacts healthcare providers on your behalf to request appointment options, delivers those options to you via text message, and allows you to confirm appointments with a single response. The platform also enables you to manage your healthcare providers, track upcoming and past appointments, and receive reminders for scheduled visits.

Our Services are intended for personal, family, and caregiver use in connection with managing healthcare appointments. They are not intended to replace professional medical advice, diagnosis, or treatment. We do not employ or refer physicians, and we are not a healthcare provider.

We strive for 24/7 availability but cannot guarantee uninterrupted service. Scheduled maintenance, carrier disruptions, or circumstances beyond our control may occasionally affect availability. We will make reasonable efforts to notify you of planned downtime in advance.

4. Your Responsibilities

By using our Services, you agree to:

• Provide accurate patient, physician, and insurance information necessary to request appointments.
• Use the Services only for lawful purposes and in compliance with these Terms and all applicable laws.
• Not share your account credentials with unauthorized individuals.
• Not attempt to reverse-engineer, copy, scrape, or disrupt the platform or its underlying technology.
• Promptly notify us of any unauthorized access to your account at [email protected].

You are solely responsible for all actions taken under your account. Appointment Solutions, LLC is not liable for any loss or damage resulting from unauthorized use of your account.

5. Fees and Payment

Access to the Services is offered on a subscription basis as described on our Pricing page. By subscribing, you authorize us to charge the applicable fees to your chosen payment method on a recurring basis until you cancel.

All fees are non-refundable except as required by applicable law or as expressly stated in our refund policy. We reserve the right to modify pricing with at least 30 days' prior notice. Continued use of the Services after a price change takes effect constitutes acceptance of the new pricing.

Failure to maintain current payment information or non-payment of fees may result in suspension or termination of your account and access to the Services.

6. Intellectual Property

All content, technology, workflows, branding, software, and materials comprising the Appointment Solutions, LLC platform are the exclusive property of Appointment Solutions, LLC and are protected by applicable copyright, trademark, and intellectual property laws. The Appointment Solutions, LLC name and logo are trademarks of Appointment Solutions, LLC. Unauthorized use is strictly prohibited.

You retain ownership of any personal data and information you submit to the platform. By using the Services, you grant us a limited, non-exclusive license to use your data solely to provide and improve the Services as described in our Privacy Policy.

7. Privacy and Data Security

We take the privacy and security of your personal and health-related information seriously. Our platform is built with PII-compliant infrastructure hosted on Amazon Web Services (AWS) with encrypted data storage and transmission. For a full description of how we collect, use, and protect your information, please review our Privacy Policy, which is incorporated into these Terms by reference.

By using the Services, you acknowledge that no data transmission over the internet is completely secure. While we implement industry-standard security measures, we cannot guarantee the absolute security of your information.

8. SMS and Text Messaging

The Services include communication via SMS text message. By creating an account and providing your phone number, you consent to receive text messages from Appointment Solutions, LLC related to appointment scheduling, confirmations, and reminders. Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected]. Please refer to our Messaging Policy for full details.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS.

Appointment Solutions, LLC does not guarantee that any appointment request will result in a scheduled appointment, as this depends on the availability and responsiveness of individual healthcare providers.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, APPOINTMENT SOLUTIONS, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, REVENUE, OR HEALTH OUTCOMES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Termination

Either party may terminate these Terms and your account at any time with 30 days' written notice. We reserve the right to immediately suspend or terminate your access to the Services without notice if you materially breach these Terms, engage in fraudulent or abusive activity, or if continued access poses a security or legal risk.

Upon termination, your right to access the Services ceases immediately. Sections 6, 9, 10, 12, and 13 of these Terms survive termination.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising from or related to these Terms or the Services that cannot be resolved through direct communication will be submitted to binding arbitration conducted by the American Arbitration Association (AAA) in San Francisco, California, under its Commercial Arbitration Rules.

You agree to waive the right to participate in any class action lawsuit or class-wide arbitration. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction for matters involving intellectual property or imminent harm.

Before initiating arbitration, please contact our support team at appointment-solutions.com/contact. Most issues can be resolved quickly and informally.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the platform at least 30 days before the changes take effect. Your continued use of the Services after the effective date of any updated Terms constitutes your acceptance of those changes.

If you do not agree with any updated Terms, you must discontinue use of the Services and may cancel your account before the changes take effect.

14. General Provisions

These Terms, together with our Privacy Policy and Messaging Policy, constitute the entire agreement between you and Appointment Solutions, LLC with respect to the Services and supersede all prior agreements and understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms without restriction. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.